What is Monocera anyway?
We started as an IT company, but over the years realised we were different. We found ourselves helping business with more than just their IT and phone systems. More than just hosting, websites and internet connections. We actually helped them build more productive businesses. Unlike many IT businesses, our customers liked talking to us… Someone once said to us, “You are IT guys with business nous AND personalities… You guys are bloody unicorns.”
That’s what Monocera means; Unicorn.
“always able to find an answer to any problem and an effective solution to suit my requirements… very professional, always available and have the social skills that are otherwise lacking in the IT industry. A pleasure to work with.”
-MyBitchinKitchen
History & Clients
Monocera began as JMR IT, a boutique company focused on delivering the personal touch in IT services. Specialists in small to medium enterprises servicing companies from 3 seats to 300. Many clients started using JMR for their home computing/telephony/AV needs and then migrated to become business clients. Today Monocera supports over 300 businesses and 3500 desks, but continues to deliver the personable, friendly service that has become our hallmark.
We are passionate about improving businesses…
we also happen to be cursed with advanced IT skills.
Josh Ryan
Business Empathy
When engaging a new client, we don’t start with the technology. IT is only a means to an end, and usually comes last. We start with people.
It’s the same with our staff. When we hire new Business Technicians they must have Business Empathy. The ability to understand and relate to people and their business, providing actionable and valuable insights. Understanding a client’s processes and identifying ways to evolve, improve or augment them. This can be through tweaks, re-engineering or technological enhancements.
We only hire people-people.
But every now and then we give them permission to geek.
Josh Ryan
Special Projects Division
SPD is where we let our team unleash their inner geek. It is where we take on super special and unique projects for super special customers. It is also our testing ground for the latest in tech.
Careers
If you are that rare unicorn surrounded by mules, and can deliver business and technology solutions with wit, friendliness and a laser keen focus on happy customers then get us on the horn (pardon the unicorn pun).