If you need help setting up Multifactor Authentication (MFA) for your Office 365 Account – This guide will walk you through the process.
Please note: Multifactor will need to be enabled on your account before proceeding. Let us know before continuing so we can set this up ahead of time.
Before you begin, you will need to download the Microsoft Authenticator App to your mobile phone. Go to the App Store (iPhone) or Google Play Store (Android) and download it.
Just get it downloading for now and we will come back to it.
On your computer, go to the Office 365 Portal.
Select “Mobile app” from the dropdown menu
Select “Receive notifications for verification”
Click “Set up”
Open the Microsoft Authenticator app on your phone that you downloaded earlier.
If prompted, you can skip add account when you first open it.
Along the way you will be prompted to allow access to the phone camera and other features, make sure you accept both of these permissions or you won’t be able to scan to QR code in this step.
Next add an account. Depending on your phone and app version, this process is slightly different but you should find the option to add an account pretty easily. Choose the option to scan QR code.
Choose “Work or School”
Now scan the QR code on your computer screen. Once scanned, click “Next”
Choose the country code and enter your mobile number so you can still access your account if you get locked out.
You have finished setting up MFA on your account.
If you are using the Outlook desktop app on your computer, you should close and reopen it. If you get prompted to sign in again, enter the password and then approve sign-in from the push notification that will be sent to your phone.