If you need help setting up Multifactor Authentication (MFA) for your Office 365 Account – This guide will walk you through the process.

Please note: Multifactor will need to be enabled on your account before proceeding. Let us know before continuing so we can set this up ahead of time.

Before you begin, you will need to download the Microsoft Authenticator App to your mobile phone. Go to the App Store (iPhone) or Google Play Store (Android) and download it.

Just get it downloading for now and we will come back to it.

On your computer, go to the Microsoft 365 Portal.

You will now be prompted to sign in, enter your email address and click “Next”.

Enter your password and click “Sign in”.

Click “Next”

Click “Next”

Click “Next”

Open the Microsoft Authenticator app on your phone that you downloaded earlier.

If prompted in this step, allow notifications and use of camera so you can scan the QR code in the next step. Then add an account, and select ‘Work or School’.

Note: Depending on your phone and app version, this process is slightly different but you should find the option to add an account pretty easily.

Once scanned, click “Next”

Approve the notification that was pushed to your mobile phone and Click “Next”

Once you’ve approved the sign in, click “Next”

Click “Done”

You have finished setting up MFA on your account.
If you are using the Outlook app on your computer or mobile phone, you should close and reopen it. If you get prompted to sign in again, enter the password and then approve sign-in from the push notification that will be sent to your phone. This can take a little while before you get prompted so keep an eye on this for the next 24 hours or so.