Changes to billing are summarised below:
- We have had to change billing software to align with M365 syncing behaviour. As such, if you previously had automated billing setup, you will be required to reinstate your billing preferences via the link in the email accompanying your latest invoice.
- Invoices will now be generated monthly in arrears. This means that the number of licenses billed is a true reflection of licenses used over the period (including adjustments for adds, moves and changes within the month), eliminating the hassle of retrospective billing adjustments.
- Billing for the M365 licences are issued on a monthly basis (no longer able to be annualised). Where this is an inconvenience, we recommend setting up payment automation through the link in the email accompanying your latest invoice.
- The invoice layout has changed, with a summary / count of each license type for the tenant replacing the previously itemised list. Fully Managed clients can review live licensing data via the MyGlue portal. More information on this process will be released in the coming month.