Changes to how we bill Microsoft 365 licensing 

Microsoft has recently introduced a “New Commerce Experience” which has meant we’ve had to reconfigure how we service your Microsoft 365 licensing needs. We’ve tried to avoid impact to our clients, however there have been some unavoidable changes with respect to how Microsoft 365 licensing will be billed.

Changes to billing are summarised below:

  • We have had to change billing software to align with M365 syncing behaviour. As such, if you previously had automated billing setup, you will be required to reinstate your billing preferences via the link in the email accompanying your latest invoice. 
  • Invoices will now be generated monthly in arrears. This means that the number of licenses billed is a true reflection of licenses used over the period (including adjustments for adds, moves and changes within the month), eliminating the hassle of retrospective billing adjustments. 
  • Billing for the M365 licences are issued on a monthly basis (no longer able to be annualised). Where this is an inconvenience, we recommend setting up payment automation through the link in the email accompanying your latest invoice.
  • The invoice layout has changed, with a summary / count of each license type for the tenant replacing the previously itemised list. Fully Managed clients can review live licensing data via the MyGlue portal. More information on this process will be released in the coming month. 
  • There has also been a price increase across the M365 products (reflected in the NCE product) which is being passed onto the consumer upon expiry/renewal of each existing license. This means that all new/renewed licenses will be provisioned as NCE at the new price and will be itemised separately to the existing subscriptions.

To help you better understand the new billing format, below is a comparison of an Old vs New Invoice

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