Managed Technology Services
Managed Services
Proactive and expert support to optimise IT operations, enhance security, and streamline business processes.
Networks and Wireless
Comprehensive network services, ensuring seamless connectivity, efficient data transmission, and robust security to empower businesses’ digital infrastructure.
Backup & BCDR
Specialising in backup and BCDR solutions, safeguarding critical data and enabling swift recovery in the face of unforeseen disruptions for uninterrupted business continuity.
Voice – Teams Calling
Leveraging advanced communication technology to enable seamless and reliable voice calls for efficient collaboration and business connectivity.
Voice – 3CX
Harnessing the power of this advanced VoIP platform to deliver feature-rich, flexible, and cost-effective communication systems for businesses.
Managed Services
Typically, Managed Services refers to the practice of outsourcing certain business processes, functions, or responsibilities to a third-party service provider. These services are typically proactive, and the service provider assumes responsibility for the ongoing management, monitoring, and maintenance of specific aspects of the business’s IT infrastructure, applications, or other critical functions.
At Monocera, we have broadened this category to include all Technology so we can provide complete guidance to clients.
In summary, Managed Technology Services allow us to offer a strategic approach to Technology and business management, providing a cost-effective and efficient way for businesses to leverage external expertise, ensure system reliability, and focus on their core competencies.
Networks and Wireless
The network is the backbone of a business. A well-designed network, along with strategic placement of wireless infrastructure can keep things moving seamlessly, provide layers of access for secure communication and remove bottlenecks. A poorly designed network will be the source of frustration and lost productivity due to poor connectivity and data flow.
Network Design & Configuration
Brisbane Based Maintanence & Installation
Remote Monitoring Included
VPNs, VLAN, Wi-Fi, Cloud Apps, StarLink®, Data Centres & More
StarLink®
Starlink® supply, installation and configuration to seemlessly provide redundancy to your network. Keeping your business online, no matter where you operate.
Physical & Cloud Backups
M365 Backups
Recovery & Incident Response
Brisbane Data Center
Backup & BCDR
Data loss and downtime due to hardware failure, human error or even cyber attacks can have massive financial and reputational impact. Ensuring that your business data is backed up regularly to prevent data loss and downtime is critical to business continuity. Having a good data backup policy then mitigates risk and provides assurance that should disaster strike, business can continue. Get in touch if you would like to explore Business Continuity and Data Recovery options.
Voice – Teams Calling
Teams Calling is a cloud-based phone system that integrates with Microsoft Teams, the collaboration platform for chat, video meetings, file sharing, and more. With Teams Calling, you can make and receive calls from any device, anywhere, using your business number. You can also access voicemail, caller ID, call forwarding, call transfer, and other features that you would expect from a traditional phone system.
Save Money
You can save money and simplify your IT by replacing your existing phone system with a cloud-based solution that is fully managed by Microsoft.
Enhanced Productivity
You can enhance your productivity and customer service by having a unified communication platform that allows you to switch seamlessly between chat, video, and voice calls within Teams.
Improved Flexibility
You can improve your mobility and flexibility by being able to make and receive calls from any device, including your desktop, laptop, tablet, or smartphone, using the Teams app or a compatible headset.
Increase Security
You can increase your security and compliance by using Teams Calling, which is built on the same trusted cloud infrastructure as Microsoft 365 and adheres to the highest standards of encryption, privacy, and data protection.
Scales With Your Business
You can scale your business easily by adding or removing users and phone numbers as needed, without any upfront costs or long-term contracts. You can also choose from different calling plans that suit your needs and budget.
Voice – 3CX
3CX Phone Systems offer several advantages for business telecommunications. It can be a far more affordable, option using VOIP (Voice over Internet Protocol) rather than traditional phone lines. It is also mobile – users can remain connected anywhere in the world, via desktop or phone applications. Prioritising security, 3CX also ensures that your communications remain confidential and protected.
We can configure and maintain your 3CX system, creating call flows to meet your business needs.
Monocera® are proud to be 3CX Gold Partners to provide you with an industry-leading cloud-based phone system.